Helpchat that offers a chat-based personal assistant app, has fired over 100 employees. These largely (over 70%) comprise of contracted employees and consultants in brand management, who work from home on monthly-payment basis. However, the startup believes this is not an unusual layoff, but part of the ongoing business transformation.
While the rumors about the firing have been rife for weeks, Helpchat’s founder and CEO, Ankur Singla clarified it in his personal blog, ‘Lest I Forget’. Sharing the reason and justifying the layoffs, he wrote, “As we evolved, there were 2-3 teams from the earlier model (call center, quality etc.) Who we tried hard to scale up and help become relevant within the new reality of the company. We were able to do that for almost half of the people, but that still left some others who couldn’t make the cut.”